Privacy Policy

1. Introduction

hot63 ("hot63," "we," "us," "our") is committed to protecting the privacy and personal data of all users ("Player," "User," "you") of the hot63 online gaming platform, accessible at hot63.net and through the hot63 mobile application (collectively, the "Platform").

This Privacy Policy describes how hot63 collects, uses, stores, shares, and protects your personal information when you access or use the Platform. It also describes your rights in relation to your personal data and how you can exercise those rights.

This Privacy Policy should be read together with the hot63 Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

2. Data We Collect

hot63 collects the following categories of personal data from players and users of the Platform:

2.1 Identity Data

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Government-issued identification number (e.g., Philippine passport, driver's license, SSS/UMID card)
• Photograph or scanned copy of identification documents

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)

2.3 Financial Data

• GCash account details
• PayMaya account details
• Bank account information (BPI, BDO, Metrobank, or other registered banks)
• Credit or debit card details (Visa, Mastercard) — stored in tokenized form only
• Transaction history, including deposits, withdrawals, and wager records

2.4 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session logs and access timestamps
• Cookies and similar tracking technologies (see Section 10)

2.5 Gaming Data

• Game history and betting records
• Account balance and bonus history
• Responsible gaming settings and self-exclusion records

2.6 Communications Data

• Records of your correspondence with hot63 support
• Feedback, complaints, and survey responses
• Marketing preferences and opt-in/opt-out records

3. How We Collect Data

hot63 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, server logs, and device fingerprinting technologies.
• Third-party sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, and fraud prevention partners, where permitted by law.
• Publicly available sources: In limited circumstances, hot63 may verify information against publicly available records for compliance purposes.

4. Purpose of Processing

hot63 processes your personal data for the following purposes:

hot63 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise required by law.

5. Legal Basis for Processing

hot63 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for hot63's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as for marketing communications. You may withdraw your consent at any time by contacting hot63 support or updating your account preferences.

6. Data Sharing

hot63 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. hot63 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged by hot63 to verify player identities.
• Fraud prevention and security partners: Service providers that assist hot63 in detecting and preventing fraudulent activity on the Platform.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, hot63 may disclose your personal data to government agencies, regulators, or law enforcement bodies.
• Technology and infrastructure providers: Cloud hosting, data storage, and software service providers engaged by hot63 to operate the Platform, subject to strict confidentiality obligations.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by hot63, subject to professional confidentiality obligations.

7. Data Retention

hot63 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, hot63 retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with applicable anti-money laundering and gaming regulatory requirements. Identity verification documents are retained for the period required by applicable law.

Where personal data is no longer required for any lawful purpose, hot63 will securely delete or anonymize it in accordance with its internal data retention procedures.

8. Data Security

hot63 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the hot63 Platform.
• Encryption of sensitive financial data at rest, including payment method details stored in tokenized form.
• Access controls and role-based permissions limiting internal access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and unauthorized access attempts.

While hot63 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hot63 will notify affected players and relevant authorities in accordance with applicable law.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by hot63:

• Right of access: You have the right to request a copy of the personal data hot63 holds about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data. Note that this right may be limited where hot63 is required to retain data for legal or regulatory compliance purposes.
• Right to restriction: You have the right to request that hot63 restrict the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where hot63 relies on legitimate interests as the legal basis, or where data is processed for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the hot63 support team. hot63 will respond to all valid requests within a reasonable timeframe and in accordance with applicable law. hot63 may need to verify your identity before processing your request.

10. Cookies Policy

hot63 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. Cookies are small text files stored on your device when you visit the Platform.

10.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language and display options, to improve your experience on the Platform.
• Analytics cookies: Used to collect anonymized data about how players use the Platform, helping hot63 identify areas for improvement. This data does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats on the Platform.

10.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the hot63 Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate.

11. Minors

The hot63 Platform is strictly intended for individuals who are 21 years of age or older. hot63 does not knowingly collect personal data from persons under the age of 21. If hot63 becomes aware that personal data has been collected from a minor, the account will be immediately suspended, all associated data will be deleted, and any deposits may be returned at hot63's sole discretion.

If you believe that a minor has registered an account on the hot63 Platform, please contact hot63 support immediately so that appropriate action can be taken.

12. International Data Transfers

hot63 primarily stores and processes personal data within secure data centers. In certain circumstances, personal data may be transferred to, or processed by, service providers located outside the Philippines. Where such transfers occur, hot63 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses and security requirements consistent with applicable law.

By using the hot63 Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the protections outlined in this Privacy Policy.

13. Changes to This Privacy Policy

hot63 reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy to the Platform. Where changes are material, hot63 will make reasonable efforts to notify registered players via their registered email address or through a prominent notice on the Platform.

Your continued use of the hot63 Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. The date of the most recent update is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how hot63 protects your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by hot63, please contact our support team. We are available 24 hours a day, 7 days a week, and will respond to all privacy-related inquiries promptly.

For responsible gaming support, self-exclusion requests, or concerns about problem gambling, please visit our Responsible Gaming page.